1. Information We Collect

• Contact Data:

  • Examples: Name, mobile number, email, postal address

  • How We Collect: At account sign‑up, event registrations, tee‑time bookings, in‑store purchases, newsletter or SMS opt‑in forms

• Profile & Usage Data

  • Examples: Handicap, playing preferences, reservation history, interaction logs

  • How We Collect: When you use our website, mobile apps, simulators, or respond to SMS messages

• Device & Browser Data

  • Examples: IP address, device type, OS, referral URLs, cookies

  • How We Collect: Via our website and apps

2. How We Use Your Information

1. Member & guest services – managing tee times, simulator bay reservations, lesson scheduling, event reminders.

2. Transactional messaging – confirmations, receipts, or service notices.

3. Marketing with consent – special offers, wait‑list alerts, league updates.

4. Analytics & improvement – to measure engagement, improve services, and detect fraud or misuse.

We do not sell or rent your personal data.

3. SMS Messaging & 10DLC Compliance

• Consent: We send marketing or promotional texts only if you actively opt in (e.g., checking “I agree to receive texts” or texting a keyword to our short code/long code).

• Opt‑out: You may reply STOP at any time to end marketing texts, or HELP for assistance. We process opt‑out requests immediately and maintain a suppression list.

• Frequency: Message frequency varies (typically ≤ 4 msgs/week). Standard message and data rates may apply.

• Transparency: Every marketing SMS includes our brand name, a brief description, and clear opt‑out instructions, as required by CTIA guidelines.

• Record keeping: We log opt‑ins, opt‑outs, content, and delivery reports for at least 6 months to satisfy carrier audit requests.

4. Sharing & Disclosure

We share information only with:

• Service providers who help us run Birdie House (e.g., payment processors, booking software, SMS platforms) under confidentiality agreements.

• Legal or safety requirements when required to comply with law, enforce our Terms, or protect rights and safety.

We never share mobile numbers for third-party marketing.

5. Data Security & Retention

We implement administrative, technical, and physical safeguards—including encryption in transit, access controls, employee training, and routine audits—to protect data from unauthorized access, alteration, or destruction.

We retain personal data only as long as necessary for the purposes described above, unless a longer period is required by law or for legitimate business needs (e.g., tax, accounting, or dispute resolution). Opt‑out records are retained indefinitely to honor your preferences.

6. Your Rights & Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, or to withdraw consent. Contact us at admin@birdiehousegolf.com or use the address below. We will verify your identity before fulfilling requests.

7. Children’s Privacy

Our services are intended for individuals aged 13 and up. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it promptly.

8. Changes to This Policy

We may update this Policy periodically. Material changes will be announced via email or SMS (if you’re opted in) and by updating the “Effective Date” above.

9. Contact Us

Birdie House Golf Club

4405 Belmont Avenue, Dallas, TX 75204

admin@birdiehousegolfclub.com

QUICK REFERENCE FOR SMS USERS

Birdie House Alerts: Msg frq varies; std msg/data rates may apply. Reply STOP to cancel, HELP for help.